Foundations of Lodging and Hospitality Management

In this course, students explore the Gateway Technical College community. They examine college resources and services, investigate skills that lead to academic success, and identify strategies for achieving educational and personal goals.

This course explains financial statements as they apply to the hospitality industry. Students will learn how to interpret, analyze, and use these statements. Ratios and comparison techniques will be explored. Students will create budgets using generally accepted principles.

Study marketing as it applies to hospitality industries. Develop theoretical and practical experience to create marketing plans for a variety of customers and establishments. Topics include the fundamentals of marketing principles, development of the marketing plan, sales promotion, marketing tactics and promotions, and special problems relating to this industry.

This introductory course tours the related hospitality fields of hotels, tourism, foodservice, and attractions with an emphasis on customer service. The course will cover the typical types of establishments found in the US and Wisconsin. Students will be introduced to common job titles, organizational structures, career opportunities, and trends in this field.

Discusses customer service in the hospitality field, how it is the backbone of this industry. Students will learn how to identify good and not so good service as well as how correct service evolved and the reasons for its existence. Students will learn how to deal with upset customers and gain basic dispute management skills.

This class focuses on the systematic structures needed to provide exceptional customer service including hiring, training, work organization, quality management and quality assurances. Students will explore how change affects customer perceptions and expectations.

In Leadership Development, the learner applies the skills and tools necessary to fulfill his/her role as a modern leader. Each learner will demonstrate the application of: evaluating leadership effectiveness and organization requirements, using individual and group motivation strategies, implementing mission and goals, observing ethical behavior, developing personal leadership style and adaptation, understanding the impact of power, facilitating employee development, coaching, managing change, and resolving conflict effectively.

Students will master the key supervision skills needed in the hospitality fields. Topics will include planning, organizing, staffing, controlling, leadership, team management, staffing, and training.